New Pharmacy Contractors
For those who gave opened or taken over a new pharmacy in North East London, CPNEL welcomes you to the area, and congratulations! We look forward to working with you on your new business venture.
Community Pharmacy North East London (North East London Local Pharmaceutical Committee) represents NHS Community Pharmacy owners across Barking and Dagenham, Havering, Newham, Redbridge, Tower Hamlets, Waltham Forest and City and Hackney. There are a number of matters we can offer support with, including local information, services and contract applications.
Most information and support material is available on our website under the resources tab, links to the most frequently requested information from new Pharmacy Owners has been collated at the end of this page in an FAQ.
If you have any queries or concerns, please contact the relevant person in our team and we will endeavour to support you:
For Rebecca Dew, Office manager or for General Enquiries:
Phone: 07902 570955
Email: office@cpnel.org
For Shilpa Shah, Chief Executive Officer:
Phone: 07902 570957
Email: ceo@cpnel.org
For Dalveer Johal, Pharmacy Services Manager:
Phone: 07902 570958
Email: psm@cpnel.org
For Abi Sarangan, Pharmacy Services Manager (focusing on CPCS, Hypertension and ABPM)
Phone: 07925521378
Email: abi@cpnel.org
CPNEL regularly sends out updates and important information for Community Pharmacies in NEL to your shared NHS Email account and via our WhatsApp group, we recommend joining as soon as possible to keep up to date.
New Pharmacy Contractor FAQs
How do I receive communications from CPNEL?
CPNEL send various communications out regularly to keep our contractors up to date:
- WhatsApp: CPNEL host a broadcast only WhatsApp group to keep contractors up to date. If you wish to join this group, please text 07902 570955 with your name and pharmacy fcode.
- Emails: Your shared NHS Email address (Pharmacy.ODScode@nhs.net) will be added to our mailing list. If you are not receiving emails from us, please inform office@cpnel.org
- Newsletters: CPNEL send a weekly update newsletter. This should go directly to your shared NHS Mail account but are also published online here.
How do I setup a Shared NHS Email for my Pharmacy?
To setup an NHS Shared Email, register at the community pharmacy NHSmail registration portal. If you require support in registering, please contact pharmacyadmin@nhs.net.
For more on NHS Mail, please see the CPE website.
Where can I get support with Smartcards?
For support with registering a new smart card, or for any queries relating to Smartcards, please contact the NEL Smartcard Registration Authority
How do I arrange Clinical Waste Collection?
Clinical Waste Management in NEL is dealt with by Anenta.
How can I report destruction of Controlled Drugs?
For information on Controlled drugs reporting, please see details of the local Controlled Drugs Accountable Officer here
Where can I find out more information on my Primary Care Network (PCN)?
To find our which PCN your pharmacy is in, details of your local pharmacy lead and of other pharmacies in your area, see our Primary Care Networks page.
How do I update my NHS Pharmacy Profile
As of June 2022, the NHS Profile Manager is used to update both the NHS Website Profile, and the Directory of Services (DoS) profile.
Click here to register of sign in to the NHS Profile Manager.
For more information on using the profile manager, please see the CPE website.
How do I contact the London DOS?
Click here for contact details for the London DOS Team, and for more information on when to contact them. The London DoS Team cannot support you with the NHS Profile Manager.
Who is my Local NHS Team?
This area comes under the NELICB, the Team at NHS North East London also lie within the NELICB.
Where can I find support with Services?
For support with both National and Local services, please see the ‘Service’ tab at the top right menu. This will give you a range of information on services in NEL. If you cannot find what you are looking for on our website, please contact one of our Pharmacy Services Managers for the relevant service you are enquiring about.
How can I find our more information about CPNEL?
In the menu at the top right, you will see ‘About us’ this includes a range of information about CPNEL including the office team, committee members and our constitution. If you have any queries about CPNEL please message us at office@cpnel.org.